Completed course but doesn't show completed on the "Journey"

gary_edgington · ‎11-17-2023

I would like to finish/complete the Associate System Administrator Journey but the course I completed (ServiceNow Administration Fundamentals) doesn't show completed. When I look for completed courses on my profile, it says the Administration Fundamentals course is completed. Why does it show as not completed on the Journey path?

AshishKM · ‎11-17-2023

@gary_edgington ,

Please re-check the completion % , Is it showing 100% or less.

-Thanks

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

gary_edgington · ‎11-17-2023

The "ServiceNow Administration Fundamentals On Demand" shows as completed on X date

The "Associate System Administrator" Journey shows the following:

Sandeep Rajput · ‎11-17-2023

@gary_edgington The course content you completed might be from the Utah release and Now learning might have updated the Journey with Vancouver course content. This could be the possible reason why the course is not shown as completed on the Associate System Administrator Journey.

Dr Atul G- LNG · ‎11-18-2023

Hi @gary_edgington

Now learning course is updated recently and may be due to this it is showing updates. You can raise a case and get it clarified by SN.

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