Most IT Service Mgmt people are familiar with the Continual Service Improvement concepts in the ITIL book with the same name. Process Owners know they should have a CSI Plan or Program, coordinated as a Portfolio by an IT Service Management Office....
Q1)Access Control rules may provide access security for which of the following database objects???A. For a specific role, group, or userB. For a specific row, column, or tableC. For specific groupsD. For a specific CMDB Configuration item Q2)Which of...
I completed all the courseware for the ServiceNow CSA (Certified System Administrator) exam but couldn’t schedule my exam until January 20 due to limited testing center availability. This happens to be about a week after the new exam release tied to ...
Hi all, I merged my company account into my private account, as I'm leaving my current company. The merge happened two weeks ago (and I already got the "resolved" note), but I can still not access Now Learning. I opened another Incident with SURF, bu...
ServiceNow emailed me the username and password for my instance for the Next Experience, Navigation and Access Task in Welcome to ServiceNow, but when I input them it says that they were incorrect. The help bot seems to not be working either. I'm not...
Hi All, I am stuck at the list and filter task and not sure what am I doing wrong. Take a look at the screenshots. I am getting the red line error below. As per this tutorial, it is supposed to display 10 tasks of type incidents. Instead, I keep ge...
Hello, am working on becoming an associate systems admin, and I just finished all the trainings and now just need to take the mainline exam. So I was wondering if anyone had any tips on how to prepare for the exam, and any input would be greatly appr...
Hi, i have two ServiceNow ID and i need to moves the old one into the new one without losing my data (badges, achievements, certifications, etc.).Do you know which is the procedure to merge or move data and configuration between two ServiceNow ID, pl...
While looking at the blueprint for the CSA exam which I'm looking to go for, I came across this section: Additional Recommended ExperienceIndustry experience with database concepts and system management. System administrator role and/or access to Ser...
Hello, I cannot pass this task 6. I did everything re-did the certifications and did everything according to the description.Even though I have the right compliance results what is required after I run the compliance rule/script when I want to valida...
When starting a course that has an "Instance" what is the Best Practice regarding the .XML Lab Update Sets?Prior to starting the course do you Import > Preview > Commit ALL update sets?Or is it best to Import > Preview > Commit prior to each lab?
Hello all, I am new to servicenow platform.I scheduled My servicenow Exam by May end 2025. Any tips would be helpful. Thanks.
Hi All,I am fairly new to this platform's learning offerings and wanted to understand in simpler terms what the "Request Lab Incident' option is really used for. Apologies to come up with the silly question but since I am not from Dev background, I m...
Hello. In order to make sure that I was training myself properly and furthering my ServiceNow career, I decided to enrol in the System Administrator Career Journey. However, I noticed a big issue. Despite that I have already completed most, if not al...