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Course not showing completed

banothprashanth
Tera Contributor

Service Portal Fundamentals On Demand:

Knowledge Check: Module 4 and Knowledge Check: Module 6 both the Knowledge check modules showing as not completed and not tick marked as completed. even though I have completed all topics and assignments, videos. and I have also done all the labs. regarding the module
please  help me to resolve the issue.
Below I am attaching the screenshot. Have a look.
2 ACCEPTED SOLUTIONS

AndersBGS
Tera Patron
Tera Patron

Hi @banothprashanth ,

 

If you have tried to complete all videos, texts etc. for the course and it still show as incomplete, the only option is to create a case for the NowLearning team. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @banothprashanth 

 

As mentioned by @AndersBGS  please cross check all videos and if still not completed log a case to SN Now learning . Nothing to worry here. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

10 REPLIES 10

AndersBGS
Tera Patron
Tera Patron

Hi @banothprashanth ,

 

If you have tried to complete all videos, texts etc. for the course and it still show as incomplete, the only option is to create a case for the NowLearning team. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

How should I create a case for the NowLearning team.

See screenshot below: log into Now Learning, click on 'Help Center' then click on 'Create a Case':

 

case.png

LearnNGrowAtul_0-1704460349379.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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