CSA Badge and Certification Link Not Received
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‎04-22-2025 05:22 PM
Hello,
I passed my ServiceNow Certified System Administrator (CSA) exam on April 16, 2025. I received the PDF certificate, but I have not yet received the digital badge or shareable certification link from Credly.
It has now been 5 business days since my exam, and I have already checked my email thoroughly — including my spam/junk/promotions folders — and I have not received any communication from Credly.
Please assist with issuing the digital badge and providing the certification link.
Thank you.

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‎04-22-2025 06:35 PM
@SundarKumar I recommend you to raise a case with Now Learning support (via https://learning.servicenow.com/) or drop an email to training@servicenow.com.
Hope this helps.
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‎04-22-2025 10:10 PM
Hi @SundarKumar
Based on my experience, everyone who clears the exam typically receives only the digital certificate, not a badge. However, I might be wrong if there have been any recent changes. It’s best to log a Now Learning case — the Team team will guide you further.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-12-2025 06:22 PM
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‎08-05-2025 05:46 PM
I have same siduation for CSM Badge,may I know how did you resolve the issue, thanks!