CSA certificate invalidated
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‎02-23-2023 12:15 AM
Hello All,
I have taken the mainline exam in January and got certified but 2 days back I have received mail stating that certificate is invalidated, asking me to pay $200 to re-attain certificate also called maintenance fee. Why is it like this?? can anyone help me with this....
Also, I haven't took Delta exam. So, to get my certification back what is the procedure. Thanks in advance.
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‎03-01-2023 12:05 PM
Hello Aadhi!
As far as I know, on the first year from your certification, Delta exams are free. The maintenance fee is charged after a year (or two versions).
I believe you should've taken Delta exam, and it's now invalidated because of that. You can open a case on Now Learning, asking the reasons that made you lose your certification. But i do not believe they'll give your certification back. You'll have to pay to make the retake.
But only they can confirm the information
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‎07-11-2023 02:46 PM
Hi - did you ever get this resolved? I'm going through the same thing right now.
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‎08-15-2023 10:38 AM
Hi , did you get any resolution? Because mine also same issue
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‎07-12-2023 05:23 AM
Hello!
I talked a lot with ServiceNow, and all of them said the only way to recover the CSA is re-entering the program. But we all have to pay the exam again. And since re-enter is different from retake, the fee is different too. Retakes costs $100, and re-entrance costs $200.
