CSA Certification not appearing in Now Learning profile

[Aqil]

Hi,

I passed my CSA certification in June 2022, but it is not appearing in my Now Learning profile, due to which I'm unable to register for the Delta exam. However, my certification is visible in my Webassessor account, and its status is showing as "At Risk". Can anyone please help me with this?

Regards,
Muhammad Aqil

[Sagar Pagar]

Hi @Aqil,

Make sure that you have linked your Webassessor with Now learning account. if not, the go to Now Learning profile and linked your Webassessor account.

Thanks,
Sagar Pagar

[Gunjan Kiratkar]

Hi @Aqil ,

Goto now learning - Profile - My preferences - Webassessor email ID

and add your email ID which you used webassessor portal and after that verify it.

[Gauri]

Hi 

 I am also facing similar issue . I have linked Now learning account  with webassessor . Still CSA certification is not showing up . I have created case in service now .Please find below screenshot

Let me know whom should I contact for case id and defect so that it will get resolved fast.