CSA exam certificate does not have certification no.

dhruvgautam · 3 weeks ago

“I appeared for the CSA exam on 20/11/2025 and successfully passed. I have downloaded the certificate, but it does not display a certification number.

Could someone please guide me on how to obtain the certification number? I need to share the certificate with my manager as soon as possible.”

Dr Atul G- LNG · 3 weeks ago

Hi @GlideFather

Yes, the screenshot I shared is from when I just logged in. I know the vendor has migrated, but WebAssessor still shows the old records with limited information, and there’s no certificate available to download.

The data should appear in SN University under my past exams, but as of now, it isn’t there.

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GlideFather · 3 weeks ago

Hi @dhruvgautam,

as the Webassessor has been replaced by Pearson VUE on 18th November, this might be related to the whole thing.

Go to SN University > Help centre and raise a Case for SN Team to assist you with this.

Meanwhile you can go to the verification page that shows valid certifications:

https://partnerportal.service-now.com/partnerhome?id=verify_certificate

And it shows OK for your name sou you're fine:

So share the link with your manager to "prove" that you passed it before you proceed to the SN University Team.

Eventually consider having the credly to share your badges: Showcase your expertise with ServiceNow digital badges powered by Credly. It can also serve as an evidence for your certifications.

And last but not least, congrats on your CSA!

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No AI was used in the writing of this post. Pure #GlideFather only

GlideFather · 3 weeks ago

@dhruvgautam one more place where to check would be the "My Exams" tab at the SN University: https://learning.servicenow.com/now/lxp/my-exams

You should see it there as a proof for your manager until the missing number will be explained...

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No AI was used in the writing of this post. Pure #GlideFather only

mahfuz5256 · 2 weeks ago

I also facing the same issue. I took my CAD exam on 23rd Nov and the certificate has no number.

Moreover, when i check 'My Exam" section in ServiceNow university, I found exam I took with Pearson has the proper information (Passed, date, time) but the one I took under webassessor and still active flags as "Need to Register"