CSA Exam Reschedulling with Voucher Before 24 hrs

Saiis · ‎08-15-2025

I have my CSA exam tomorrow afternoon but now i am facing health issues. I have applied for CSA exam using voucher. Can i cancel it and write again afterwards without any extra charge or voucher cancellation?

Dr Atul G- LNG · ‎08-15-2025

Hi @Saiis

As per exam policy a user can cancel or reschedule exam 72hrs before the exam start time and also here community can’t help. You can log a now learning case under help centre and let see if team can allow you to reschedule the exam.

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GlideFather · ‎08-15-2025

Hi @Saiis

contact Kryterion Support (they are responsible for the overall exam facilitation) through the top menu bar of the Webassessor, it's only allowed to change the exam slot prior to 48 or 72 hours before but you can try it, explain your situation and perhaps they will allow you to change it.

My colleague had an electricity outage at the time of exam and couldn't make it and they re-scheduled.

Go to kryterion . support . com and use the chatbot in the right-bottom corner.

Good luck and get well soon

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Nikhil Bajaj9 · ‎08-15-2025

Hi @Saiis ,

Although rescheduled should be doen before 72 hours but you can contact webassessor (Kryterion Support). Tell them your situation, they may consider it.

Regards,

Nikhil Bajaj

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Nikhil Bajaj

Bhuvan · ‎08-15-2025

@Saiis

Health concerns or emergencies are taken into consideration by ServiceNow Learning team.

Cancel or reschedule your exam from Webassessor and send an email to certification@servicenow.com in case of emergency.

Please note, if ServiceNow certification team do not deem it as emergency you might incur additional cost to re-issue exam voucher.

Thanks,

Bhuvan