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05-29-2021 08:34 AM
Hi Team,
Today I scheduled Certified ServiceNow System Administrator exam (29-may-2021) .But due to camera video issue.it got rescheduled.While performing room check suddenly webcam screen went blank.for couple of times happened same issue.twice exited from session and connected again.but due to this webcam issue it got screen blank. Please suggest me good webcam requirements to take and complete exam.
My webcam details:
BLUELEX HD WEBCAM 720p 5 mp Lens with microphone,Auto Focus HD 720p web camera video calling Conferencing Recording, PC LAPTOP DESKTOP usb webcams
https://www.amazon.in/dp/B08HVY4H6G/ref=cm_sw_r_wa_apa_glt_fabc_1Q2J9J50VN3EHVG159JC?_encoding=UTF8&psc=1
Please help me to get complete exam .suggest options. I am giving first time at online. No idea of online proctor exam.
Regards,
Vineela
Solved! Go to Solution.
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05-29-2021 09:26 AM
Hi Vineela,
Updating the comment as I missed to mention that I faced a similar issue for an online exam sometime ago. The issue was one of my browser add-ins. Remove/disable broswer addins. Also disable your antivirus, antimalware, pop up blocker apps before exam. Also I faced problem with screen sharing due to a addin. I dont think issue is with your webcam. Webcam with 720p or better will do.
Check below threads -
https://community.servicenow.com/community?id=community_question&sys_id=3a36ad62db421010fb115583ca9619d0#:~:text=Any%20webcam%20with%20720p%20or%20better%20will%20work%20just%20fine.
https://community.servicenow.com/community?id=community_question&sys_id=9d1c0756db2dd410feb1a851ca96199c
https://community.servicenow.com/community?id=community_question&sys_id=c7492f771b286010305fea89bd4bcb8e
Please mark correct/helpful if applicable.
Regards,
Shubham
Shubham Tipnis
ServiceNow Enthusiast
⭐️ 3x Rising Star (2022–2024) – ServiceNow Community
Sharing insights, use cases & real-world learnings from the Now Platform
Always learning. Always building.
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05-29-2021 09:57 AM
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05-30-2021 01:12 AM
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05-30-2021 02:06 AM
Nice that you cleared the exam, congrats.
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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05-30-2021 02:15 AM
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08-31-2024 12:24 AM
Hi Vineela,
Today, I have schedule an exam at 5:00 PM SGT for ServiceNow CSA exam. i need set up webcam set up my laptop.
