CSA exam webcam requirements

Vineela5 · ‎05-29-2021

Hi Team,

Today I scheduled Certified ServiceNow System Administrator exam (29-may-2021) .But due to camera video issue.it got rescheduled.While performing room check suddenly webcam screen went blank.for couple of times happened same issue.twice exited from session and connected again.but due to this webcam issue it got screen blank. Please suggest me good webcam requirements to take and complete exam.

My webcam details:

BLUELEX HD WEBCAM 720p 5 mp Lens with microphone,Auto Focus HD 720p web camera video calling Conferencing Recording, PC LAPTOP DESKTOP usb webcams

https://www.amazon.in/dp/B08HVY4H6G/ref=cm_sw_r_wa_apa_glt_fabc_1Q2J9J50VN3EHVG159JC?_encoding=UTF8&psc=1

Please help me to get complete exam .suggest options. I am giving first time at online. No idea of online proctor exam.

Regards,

Vineela

Shubham Tipnis · ‎05-29-2021

Hi Vineela,

Updating the comment as I missed to mention that I faced a similar issue for an online exam sometime ago. The issue was one of my browser add-ins. Remove/disable broswer addins. Also disable your antivirus, antimalware, pop up blocker apps before exam. Also I faced problem with screen sharing due to a addin. I dont think issue is with your webcam. Webcam with 720p or better will do.

Check below threads -

https://community.servicenow.com/community?id=community_question&sys_id=3a36ad62db421010fb115583ca9619d0#:~:text=Any%20webcam%20with%20720p%20or%20better%20will%20work%20just%20fine.

https://community.servicenow.com/community?id=community_question&sys_id=9d1c0756db2dd410feb1a851ca96199c

https://community.servicenow.com/community?id=community_question&sys_id=c7492f771b286010305fea89bd4bcb8e

Please mark correct/helpful if applicable.

Regards,

Shubham

Regards,
Shubham Tipnis
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⭐️ 3x Rising Star (2022–2024) – ServiceNow Community
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View solution in original post

Dr Atul G- LNG · ‎08-31-2024

Hi @BABUNAIDU

External Webcam is required for exam If you are appearing for exam at home.

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