Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

CSA to Business Process Analyst

Community Alums
Not applicable

‎01-30-2024 01:44 PM

Hello,

I am looking for guidance on how to transition from a System Admin to a Business Process Analyst role.

I have the following certs: CSA, CIS-SAM (working on CIS-ITSM).

 

My previous experience has been in a system admin role. It was a large organization and there was a separate development team for each module. System Admin skills in practice are intermediate at this time due to the siloed work structure at the previous employer.

 

However, I have noticed that as I have been interviewing, I am more interested in discussing the major issues that the company is experiencing and working toward a solution. But, I do not have any formal experience (title). As a system admin, when troubleshooting issues with the customer, I have worked through issues and helped to present the issue to the dev team (informally). When discussing with the recruiter/interviewer, they often say that my resume and skillset is geared towards an admin role. 

 

I have completed the Associate Business Process Journey at this time.

 

How do make the transition from a sysadmin to a Business Process Analyst role? (coursework, etc)

 

Any thoughts would be greatly appreciated. (Resume can be provided if needed)

0 Helpfuls
  • 1,881 Views
1 REPLY 1

Simon Hendery
Tera Patron
Tera Patron

‎02-06-2024 10:25 AM

Hi @Community Alums 

 

Have you seen the new Udemy courses that were recently added to the Associate Business Process Analyst career journey?

https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=9c60d3ce1b9e6dd013f9a6c1b24bcbe4

 

They include a 13-hour course called 'The Complete Business Analysis Fundamentals Course'. I haven't taken it, but I'm sure it would be ideal training in your situation.

 

You need to pay $200, which gives you a year's access to all the ServiceNow Udemy courses - good value, I believe, because there are plenty of others you would get value from:

https://www.servicenow.com/community/riseup-with-servicenow-blogs/udemy-power-skills-courses-available-on-now-learning/ba-p/2789697

 

Best of luck with your career pivot!

0 Helpfuls