CSA Voucher - Cannot Claim with learning credits...

[samigami]

Hi everyone, i have completed the paid on-demand SNAF training and got the voucher in my Profile page, but when i go to claim it and try to pay with learning credits of which i have 300, i cannot see a way to purchase without credit card information, what am i missing here, is there a way after i take the credit card path to deviate and say use learning credits instead?

Here is the pay for content page for my voucher.  I REALLY don't want to pay again.  Please help.  Thanks in advance.

[Ethan Davies]

I am not sure if anyone would be able to assist you here with your NowLearning account directly, I think your best avenue would be to raise a Case from the NowLearning portal itself and see what they say.

[Community Alums]

Hi @samigami ,

Please raise a Support case from the help section in the now learning portal.

[Maik Skoddow]

Hi @samigami 

unfortunately, it is as it is. Taking on-demand courses costs less than instructor-led courses, but on the other side you have to extra pay the voucher. For the company which is paying the learning credits, this way makes sense, as they lose control over their investment if every employee would pay exams via learning credits. 

Maik

[Nivedita Patil]

Hi @samigami ,

create case from now learning platform and wait for response. It takes time but your issue will be resolved.

Mark my answer  as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.