CSA Voucher - Cannot Claim with learning credits...

[samigami]

Hi everyone, i have completed the paid on-demand SNAF training and got the voucher in my Profile page, but when i go to claim it and try to pay with learning credits of which i have 300, i cannot see a way to purchase without credit card information, what am i missing here, is there a way after i take the credit card path to deviate and say use learning credits instead?

Here is the pay for content page for my voucher.  I REALLY don't want to pay again.  Please help.  Thanks in advance.

[Dr Atul G- LNG]

Hi @samigami 

CSA is 2 steps

1. Training: Yes, it is mandatory for anyone or everyone to complete this training. Now question about fee. 

If you are working with any ServiceNow partner company, then you can get this training free of cost ( Your company already has an agreement with SN) , if not then you need to pay USD 300 plus taxes.

2. Voucher : After completing training , you will get an email to claim a voucher and the same condition applied. Voucher cost in also costs USD 300 plus taxes.

Total $600 plus taxes if you are not working with a partner company.

[Jim Poisson]

I'm not seeing your account associated with any company, nor do I see any learning credits on your account (which are typically only available to accounts associated with a company). Individuals don't have the option to purchase credits, they are usually assigned by a company admin. If you have an email or other confirmation showing that you should have learning credits available to you, then I would recommend opening a case with those details.