CSA Voucher Expired

[sriaaru01]

My ServiceNow certification voucher expired in September 2023. Due to unforeseen circumstances, I was unable to utilize the voucher within its validity period.

Considering that the voucher has expired  and I am committed to pursuing my certification, I kindly request your assistance in either extending the validity of the voucher or allowing me to reuse it without incurring any additional fees. I would greatly appreciate your understanding, as the cost of a new voucher ($300) is significant.

Please let me know if there are any options available for extending or reusing the expired voucher, or if there is a process I can follow to resolve this issue.

Thank you for your time and support. I look forward to your positive response.

[SN_Learn]

Hi @sriaaru01 ,

It is unlikely that ServiceNow will extend the voucher period or provide a new one.

Although, you can raise a case with them to get the correct details:

Follows the steps mentioned in the below KB:

Submitting a support case for assistance 

[Simon Hendery]

Hi @sriaaru01 

Your only option is to open a support case in Now Learning and ask the team if they will consider extending the voucher.

To be honest, it is unlikely you will be successful unless you have a very good reason for not using the voucher within the timeframe. So be sure to put forward your case as strongly as possible. 

[Ravi Chandra_K]

Hello @sriaaru01 

Unfortunately, a voucher once expired cannot be re issued.

If you are a student, have you tried checking NASSCOM initiative where you can get CSA voucher at discounted price. (not sure if it  comes at 50% discount or the Voucher is 100$+taxes)

https://nowlearning.servicenow.com/lxp/en/get-started-with-now-learning-resources/grow-your-servicen...

Please mark this Answer as helpful and correct if helped.

Kind regards,

Ravi Chandra 

[Selva Arun]

Hi,

As per the document it says expired vouchers cannot be extended. 

Expired Vouchers Cannot be Extended - Now Learning (service-now.com)

Explanation

• Vouchers are valid for one year and cannot be extended.
• You must successfully complete the voucher issuing on-demand or simulator course to purchase a voucher. View your cost from the My Voucher tab in Now Learning.  There is no free voucher for on-demand or simulator training.
• Vouchers that have expired can no longer be used. Refer to the bullets below for details.
  • If training completion was less than 18 months ago, submit a case to the Credential Team from Now Learning and steps will be provided on how to purchase a new voucher at a discount. Refer to Submitting a Support Case for Assistance.
    NOTE: If you pay for and complete the full training path again to be eligible to for a new voucher, you must submit a case to Credential Team for the instructions on how to purchase a new voucher at a discount.
  • If training completion was more than 18 months ago, you must pay for and complete the training again to obtain the voucher.
  • The expiration date on your voucher means you must complete your exam by that date. You will not be able to use a voucher beyond its expiration date.
  • For comprehensive voucher details and voucher distribution, refer to the Credentialing Program Guide>Exam Admin Policies> Voucher policy.

• If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

  Thank you for your consideration.

  Selva