CSA Voucher Issue

[Bijay Kumar Sha]

Hi,

I've completed the CSA Fundamental complete course in June 2022 & I got mail & a badge saying I'm eligible for the voucher. However, yesterday when I'm trying to Claim the Voucher, it's asking to pay $354 through credit card. 

Don't know why I'm not getting the voucher code. 

Attaching the screenshots for the same.

[Gunjan Kiratkar]

Hi @Bijay Kumar Sha ,

CSA vouchers are free i guess upto october 30 but don't know what happened with your case. You can raise case from nowlearning portal as below:-

[Nayan Dhamane]

Hello @Bijay Kumar Sha ,

The issue is due to not claiming voucher before 30th October. Now the voucher is being distributed as paid.
For more clarifications please raise a case on Now learning .

Please mark my response as Correct / Helpful based on Impact.

BR,
Nayan

[Bijay Kumar Sha]

@Nayan Dhamane As far as I know, we can get the voucher before 30th Oct by 100% completing the CSA Fundamental course & the voucher expiry date will be 1 years. In my case it is showing the expiry date in June 2023.

But no where it is mentioned to redeem it before 30th Oct. 

I don't know what's going on. 

[Saurav11]

Hello

As others have rightly mentioned creating a case with ServiceNow from your now learning is the way to go. No one in community can give you an exact answer as these issues with voucher can happen due to various reason and even if someone knows the reason the only people who can fix it for you is the ServiceNow now learning team. 

So please create the case and wait for their official response.

Thanks.