CSA Voucher Unlocked But Prompting for Payment

[vijay_krishnaaa]

Hello Team,
I’ve completed the ServiceNow Fundamentals On Demand course and CSA Test Prep, and my CSA voucher is showing as unlocked in the Now Learning portal. However, when I try to redeem it on Webassessor, I’m prompted to make a payment.

I’ve confirmed that this email matches my Now Learning profile. Requesting assistance in syncing or reissuing the voucher.

Thank you!

[Dr Atul G- LNG]

Hi @vijay_krishnaaa 

Yes, that’s expected. The reason is that only the training is free, not the exam.For the exam, you need to pay $300 plus taxes if you're not working with a ServiceNow partner. If you're working with a partner organization, then the exam is free of cost.

[Sandeep Rajput]

@vijay_krishnaaa Raise this issue via a case with Learning support team using the help center on the learning portal. They will be able to provide you the necessary support to address this issue. Here is the URL for the help center https://nowlearning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

[GlideFather]

Yes, it seems similar situation as for another class:
https://www.servicenow.com/community/hrsd-forum/cis-hrsd-paid-the-course-and-i-need-to-pay-for-the-v...

The Fundamentals class is kinda free taxi to the house, but to open that house you need a key and that is the payment for the voucher. 

Are you an employee of ServiceNow partner? There could be discount or free access.. 

[AndersBGS]

Hi @vijay_krishnaaa ,

 yep, even though you have the voucher, you still need to pay for the actual exam.