Customer Service Management with Service Management for Implementers Micro

[Prataps135]

Hi Everyone, 

I have found Customer Service Management with Service Management for Implementers micro on ServiceNow docs(https://www.servicenow.com/services/training-and-certification/journey/#/lessons/mZ7BcO-WDdxgiprUvAy...) but not able to find the same on the ServiceNow University (learing.servicenow.com). Can you please help me in find out this course for micro certification.

Thanks and Regards, 
Pratap Singh Sisodia

[Mark Manders · Accepted solution]

This is the link with current information: https://www.servicenow.com/services/training-and-certification/journey/#/lessons/iUPnKQctGLJ4P12iOZc...

[Mark Manders]

The best way to check on this, is just to do a search on 'micro' or 'micro certification' within NowLearning (maybe add some extra refinement). Even the list shared by Roshnee1 isn't complete, nor is it accurate. Performance Analytics micro certification doesn't exist anymore. It has been replaces with Platfrom Analytics and there is no mention of the CMDB mircos. 

Unfortunately, ServiceNow has created a Learning experience that has been incapable (from the start) of giving you clear overviews on this.

[Roshnee Dash]

Hi @Prataps135 
If you found my response helpful, please mark it as correct and close the thread so others can benefit from it too.

[Roshnee Dash · Accepted solution]

Here’s a list of ServiceNow Micro Certifications currently available on the Now Learning platform as of 2025 

1. Welcome to ServiceNow
2. Predictive Intelligence
3. Virtual Agent
4. Automated Test Framework
5. Flow Designer
6. Integration Hub
7. Performance Analytics
8. Service Portal
9. Agile Development
10. Application Developer Process Creator
11. Citizen Developer Application Creator
12. Executive Micro Certification for Generative AI