Data Certification- Remove the data populated on the certification task form
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04-03-2024 02:16 AM
Hi,
I want the instructions data that is populated on the certification task form from the instruction field of certification schedule form to appear in the description field of the certification task form.
Any suggestions how to do this would be greatly appreciated.
Thanks,
Bhoomika
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04-03-2024 06:05 AM
Hi @BKash
It is not straight forward , as there is no field on certification task which can store this information. So either create the new field or log a Now suppprt case to hear from SN team.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-05-2024 04:24 AM
Thank you for the reply, @Dr Atul G- LNG .
I have another query regarding this module. So, there's this schedule which is set to run daily. But I observe some certifications tasks are not created on daily run, for e.g., one task got created on 23/03 and the next it was created on 27/03 and also on 30/03. I am trying to understand why it skipped on some dates. Could you help me understanding this?
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04-05-2024 04:35 AM
Hi @BKash
It mainly depends on the schedule in certification
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-05-2024 04:42 AM
Yes, I understand that but I have set the run to Daily for the schedule.