Data Certification- Remove the data populated on the certification task form

BKash
Tera Contributor

Hi,
I want the instructions data that is populated on the certification task form from the instruction field of certification schedule form to appear in the description field of the certification task form.
Any suggestions how to do this would be greatly appreciated.

schedule.png

Thanks,
Bhoomika

 

 

task.png

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @BKash 

 

It is not straight forward , as there is no field on certification task which can store this information. So either create the new field or  log a Now suppprt case to hear from SN team.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Thank you for the reply, @Dr Atul G- LNG . 
I have another query regarding this module. So, there's this schedule which is set to run daily. But I observe some certifications tasks are not created on daily run, for e.g., one task got created on 23/03 and the next it was created on 27/03 and also on 30/03. I am trying to understand why it skipped on some dates. Could you help me understanding this?

Hi @BKash 

 

It mainly depends on the schedule in certification

 

AGLearnNGrow_0-1712316936299.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Yes, I understand that but I have set the run to Daily for the schedule.
BKash_0-1712317295003.png