To track and measure value, clear KPIs and measures should be in place. We want to ensure stakeholders can measure the progress of the project against ROI.
The key activities of defining and aligning on KPIs and Metrics are:
- Identify the metrics that drive outcome in business activities or processes. Example: CSAT can be used.
- Translate metrics into estimates of financial value.
- Validate KPIs and metrics with stakeholders.
What have you found to work well for defining and aligning on business case and KPI Metrics?
