Define/align on KPIs and Metrics

[Adil Chaoui]

To track and measure value, clear KPIs and measures should be in place. We want to ensure stakeholders can measure the progress of the project against ROI.

The key activities of defining and aligning on KPIs and Metrics are:

• Identify the metrics that drive outcome in business activities or processes.  Example: CSAT can be used.
• Translate metrics into estimates of financial value.
• Validate KPIs and metrics with stakeholders.

What have you found to work well for defining and aligning on business case and KPI Metrics?

[keithab]

Where is the training module for this? Thanks

[JD007]

I have found what works well for defining and aligning on business case and KPI Metrics is communication and buy-in across the Business and IT hierarchy.

If the Business is the main driver in defining the business case (which is typical) and IT doesn't get informed early on in the process, then there could be synergy slow-down because IT didn't get to provide feedback, which may end up altering the business case due to feasibility for example.

On the other side if IT is the driver for the KPI Metrics and the Business isn't consulted then there could also be a disconnect between IT and the Business.

Start early on in the process for the business case and KPI Metrics across the Business and IT hierarchy to get buy-in so everyone is excited to move forward.