Did You add and post comment?

[一視石]

I was performing "Assessment Simulator Task 3: Create a record and post a comment" in Micro-Certification - Welcome to ServiceNow [Japanese]. Even though I entered the correct values ​​based on the "Incident Details" description, the error "Did You add and post comment?" was displayed and it was not successful.
I checked the previous article. I was advised to move on to the next task 4, but task 4 is locked and I cannot proceed.

[Chaitanya ILCR · Accepted solution]

Hi @一視石 ,

try and redo the task, this happens sometimes.

if the issue still persist relaunch the lab instance a refresh the now learning page and complete the task again.

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Robert H · Accepted solution]

Hello @一視石 ,

Looking at your screenshot, it appears that you have entered the Short description, Description, and Comments both in English and Japanese language.

Have you tried entering them in English language only, as mentioned in the course?

Short description: Intermittent email access
Description: The department is experiencing intermittent email access. Please help!
Post a comment to the incident: The software group is investigating similar incidents and will respond when they have a resolution.

I believe the task checks for the exact words to be there.

Regards,

Robert

[一視石 · Accepted solution]

Thanks for your reply.
I entered a comment in "worknotes" and clicked "POST". Next, I clicked "Save", but unfortunately it was unsuccessful.
I tried to skip "Task3" and move on to "Task4", but the message "Complete Previous Content to Unlock" was displayed and I was unable to proceed.
After this, I will try entering only English and restarting the incident.

[Dr Atul G- LNG · Accepted solution]

Is there any option to refresh the instance, try that.

[一視石 · Accepted solution]

Thank you to all of you who were kind to me.
I limited the input for "Task3" to English, and "Task3" was a success.
I plan to use ServiceNow in a Japanese company, so I don't really want to be unable to input in Japanese, but I want to prioritize deepening my understanding of the product, so I will move on to "Task4".

[Robert H]

Hello,

Can you please provide a screen shot of the Incident form where you are stuck, as well as the instructions you are asked to follow?

Regards,

Robert

[Dr Atul G- LNG]

Hi @一視石 

- Make sure you impersonated the right user [ Platform user might be]

[一視石]

Thanks for the quick response.
I am entering the given information after impersonating "Platform user" but with no success.

[Dr Atul G- LNG]

Hi @一視石 

Don't worry, try the last option. Add the worknotes and check if it works. If it still doesn't, skip the task and move on to the next one. Sometimes it's an instance issue, so you can check it later.