Doubts on exam retake

[pallavidanv]

hi everyone,

i took the CSA exam(Washington version) on 4th Jan 2025. as i failed on that exam i want to retake it.

but the exams on the Washington version last date is over (7th jan 2025).

the next version exams will be on the xanadu and the registration starts to retake is from 15th jan 2025.

earlier i learned and prepared from the e-book of now learning .

since the exam will be on the xanadu, now will they update the e-book??? so then i can learn and schedule my retake?

or there won't be any much changes i can directly go for the retake without any prep (as i already read for the 1st exam that is Washington version).

also will the questions on xanadu version will be different from the Washington version? 

could anyone please help me out.

Thanks in advance.

[Dr Atul G- LNG · Accepted solution]

Hi @pallavidanv 

Practically and from experience, there isn't much difference in the questions when it comes to CSA. You may see 5-8 questions changing with each new release, so you can schedule your retake, but make sure you're well-prepared this time. For the updated book or course materials, it is hoped they will be updated on Xanadu, but I'm not sure. You can log a Now Learning case for this.

[Simon Hendery · Accepted solution]

Hi @pallavidanv 

You won't get access to the new Xanadu eBook. It will only be available to students who register for the course after the updated version is published.

But as  @Dr Atul G- LNG has wisely stated: the exam won't change much, so just focus on the basics you have been taught, especially any areas where you didn't do so well the first time, and you will be fine.

[purplegirlie]

Hi. I took my exam on the new version and took the older course and didn't have any issues. I wish they provide a score and not just say "Passed". I have no idea if I barely passed or did well. After your first attempt did it happen to tell you what areas to study? I need to take another exam and I wasn't sure if they do that if you don't pass.

[Dr Atul G- LNG]

Hi @purplegirlie 

When you pass a ServiceNow certification exam, ServiceNow does not disclose the percentage or detailed scores. 🎉

However, if you fail, they provide section-wise results to help you understand which areas need improvement. This feedback is incredibly useful for focusing your study efforts for the next attempt.

[Simon Hendery]

Hi @purplegirlie - congrats on passing!

If you fail a mainline exam you get a brief breakdown of how well you scored in each section - an aid to help you prepare for the resit by focusing on your weak areas. But you don't get that when you pass (because you don't need it 😎).

Good luck with your next exam!

[purplegirlie]

Thank you for the info and the good wishes! I still wish I knew my passing score though. Hopefully I aced it lol. 😄