Duplicate Records are created in ServiceNow Enhancements table from ADO

[RiyazAhamed]

Hi,

I have installed Microsoft Azure DevOps Integration for Agile Development plugin and configured as per the document for custom table mapping.

After carefully doing the configuration when I create a story in ADO it is creating 2 records in Enhancement table.

My version of the plugin is 1.5.4.

Any help would be appreciated.

Thanks,

[Mark Manders]

Can you share more about your configuration and triggers? Can it be you are sending two creates and because there is not yet an acknowledgement of the new record created, it creates another one?

[RiyazAhamed]

Hi Mark,

I did the few changes for the custom mapping under Table Maps tab inactivated the Story mapping and created new record for Enhancement mapping. The created 1 business rule and modified 2 business rules as per the document but for enhancment table. 

Thanks,

[Mark Manders]

This doesn't help in pinpointing to the issue. What changes did you make, what BR did you create? Are the records created at the same time, or is there time in between? We don't have access to your instance so we can only go from the information you provide.

[RiyazAhamed]

Hi Mark,

I did the changes in Table Maps, BRs.

1. Created a new Table Map record for ADO Story(Product Blacklog Item) - ServiceNow Enhancment

2. Created a BR as mentioned in this step

3. Modified a BR as mentioned in this step

4. Modified another BR as mentioned in this step

In document it is mentioned as rm_defect, but I used for rm_enhancement.