Email Notification

[RaviSankar54]

I have created a table.
table having a state field and assigned to field
I am sending a notification to the assigned to person when the record was created 
initially state was in new state

Task:

add a button in the email

when the user click that button 
state should change in the record to achieved state

[Tai Vu]

Hi @RaviSankar54 

You can define an Email Inbound Action, which will update the record when the Assignee reply to the email "the record was created".

You can refer to the OOTB notification Incident Resolved.

URL: https://<instance_name>/sysevent_email_action.do?sys_id=4d505448e5aeb410f8777565f90b2f13

Cheers,

Tai Vu

[Dr Atul G- LNG]

Hi @RaviSankar54 

Greetings!!

Could you please share what error you are facing while creating this? You can check OOTB email.

The last task, can be achievable view Email Inbound Action.