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email on the incident form

TalitaA
Tera Contributor

Hello

I'm trying to find out where is this email option on the incident for. where can I configure it? and once I find it, 

I need to map the short description field on the subject of the email along with the incident number 

Thank you 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @TalitaA 

 

https://www.servicenow.com/community/in-other-news/email-client-amp-client-templates/ba-p/2286626

 

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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TalitaA
Tera Contributor

Thank you sooooooo much 

Not applicable

hi @Talita 

plese refer this url-> https://www.servicenow.com/community/in-other-news/email-client-amp-client-templates/ba-p/2286626

 

and if you want to send email at when  specific conations meet -:

got to notifications>

TejasAdhalrao_0-1752802439735.png

and ente table name and put condition email send automatically

TejasAdhalrao_1-1752802714716.pngTejasAdhalrao_2-1752802792770.png