email on the incident form

TalitaA
Tera Contributor

Hello

I'm trying to find out where is this email option on the incident for. where can I configure it? and once I find it, 

I need to map the short description field on the subject of the email along with the incident number 

Thank you 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @TalitaA 

 

https://www.servicenow.com/community/in-other-news/email-client-amp-client-templates/ba-p/2286626

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

TalitaA
Tera Contributor

Thank you sooooooo much 

Community Alums
Not applicable

hi @Talita 

plese refer this url-> https://www.servicenow.com/community/in-other-news/email-client-amp-client-templates/ba-p/2286626

 

and if you want to send email at when  specific conations meet -:

got to notifications>

TejasAdhalrao_0-1752802439735.png

and ente table name and put condition email send automatically

TejasAdhalrao_1-1752802714716.pngTejasAdhalrao_2-1752802792770.png