What’s the Difference Between Email Parser and Inbound Email Action – Which Should I Use?

[ShivamM84489555]

Hi Community,

I’m working on an email integration for a Security Incident Response use case. I noticed that ServiceNow offers both:

• Email Parser (with fields like “Email is from”, “Subject contains”, “Destination table", 'Duplication rule ")
• Inbound Email Actions

Can someone clarify the difference between the two and which is more suitable for handling phishing email ingestion?

Thanks!

[J Siva]

Hi @ShivamM84489555 

Please check the below community post where the differences have been explained.

Re: Email Parsing vs Inbound Email Actions - ServiceNow Community

Regards,

Siva 

[Sujit Jadhav]

Hello @ShivamM84489555 ,

Inbound Email Actions: Best for phishing email ingestion. They allow custom scripting, parsing email content, and handling attachments — ideal for complex use cases.

Email Parser: Easier to set up, but limited. Good for simple, structured emails without complex logic.

Use Inbound Email Actions for Security Incident Response and phishing use cases.

Please refer below community post : https://www.servicenow.com/community/secops-forum/email-parsing-vs-inbound-email-actions/m-p/1295253...

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You,

Sujit Jadhav

[ShivamM84489555]

Hi @Sujit Jadhav 
Can we implement both simultaneously,
Inbound Email Action for unstructured Phishing Emails
Email Parser for  well structured Structured Emails (e.g. Emails From integrated Tools ).

[Sujit Jadhav]

Hello @ShivamM84489555 ,

Yes, you can absolutely implement both Inbound Email Actions and Email Parser simultaneously 

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You,

Sujit Jadhav