Error while making payment - "Unable to process your transaction, Please open a Case for assistance.

Ganesh Palve
Tera Expert

‎03-21-2024 02:47 AM

Hello Team,

I created case for extension of my delta exam, and I got the extension of one week, but now I am facing issue with making payment, I am entering the details but getting error like - "Unable to process your transaction, Please open a Case for assistance."

Requesting you please help me on this ASAP.

 

anybody having answer about this then please tell me.

 

Thanks in advance

Ganesh P

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Community Alums
Not applicable

‎03-21-2024 02:49 AM

Hi @Ganesh Palve ,

Nobody can help you in this here unfortunately, please raise a Support case from Now Learning portal.

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-21-2024 02:51 AM

Hi @Ganesh Palve 

 

1. Dont  try for 2nd time payment. 

2. Log a Now learning case and team will help you.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Nivedita Patil
Mega Sage
Mega Sage

‎03-23-2024 04:42 AM

Hi @Ganesh Palve ,

 

create case from now learning platform and wait for response. It takes time but your issue will be resolved.

 

Mark my answer as accepted solution and helpful if helps you.

 

Thanks,

Nivedita Patil

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