Exam cancelling and voucher claiming

[Sanjana_T]

Hey!! Can i just cancel my exam and then use the voucher again?

will there be a problem to my voucher?

can i use the same one again for scheduling it?

[Jim Poisson]

Check out the KB article (KB0011790) on this topic, you should be good https://nowlearning.servicenow.com/lxp/en/credentials/reschedule-or-cancel-my-certification-exam?id=... 

[Dr Atul G- LNG]

Hi @Sanjana_T 

I think yes you can cancel the exam & use the voucher again but in the same account not for any other account. If you have doubt, better log a case with Now learning and team will guide you. 

Take a note below:

Per our Exam Appointment - Reschedule/Cancel/No Show Policy, canceling your exam is allowed, and money (if applicable) will be refunded for cancellations completed more than 72 hours before the exam appointment. If the cancellation is within the 72-hour window, a late fee will be assessed, or the voucher will be forfeited. 

https://www.servicenow.com/community/training-and-certifications/i-want-to-cancel-the-exam-and-reuse...

https://www.servicenow.com/community/training-and-certifications/certified-system-administrator-exam....

[Mark Roethof]

Hi there,

From real personal experience I can tell: not an issue at all! Works perfectly fine when cancelling and planning later again.

(ofcourse assuming it is within the time limits)