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Password reset error

Password Reset ErrorThis user cannot use the configured Password Reset process. Possible reasons:User does not exist or is not enrolled.User is not part of the configured password reset process.User is blocked (exceeded the limit on reset attempts or...

A_Chandana by Giga Contributor
  • 1064 Views
  • 2 replies
  • 0 helpfuls

Resolved! Reporting

Is there a capability to highlight a value in a report or widget based on criteria?If an item on a chart has a deadline that was missed it could be highlighted in red?On a dashboard widget created from a report: If a ticket has not been updated in ov...

dhensley by Tera Contributor
  • 375 Views
  • 2 replies
  • 2 helpfuls

Resolved! CSA Course eBook

Hello, I recently purchased the CSA fundamentals online class and received an email and code for the ebook. When I redeemed the code, it gave me access to the ServiceNow Administration Fundamentals - Tokyo eBook. Is that the correct book for the onli...

bsbrady by Tera Contributor
  • 7368 Views
  • 8 replies
  • 4 helpfuls

Resolved! Unable to register for an exam in webassessor

My NowLearning account is linked properly with webassessor, however, when I login to webassessor to register for the CAD exam ( I already have a valid voucher), I get this message:  To register for an exam, please select an exam from the list below. ...

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Mohamed8 by Tera Contributor
  • 2116 Views
  • 10 replies
  • 4 helpfuls

Resolved! Unable to register for CSA exam.

I am unable to register for the exam on the webassessor website. Everything is linked to my now learning account. But when I click to register exam. There is no option to select. Need assist on this issue. Thanks

AaMick by Tera Contributor
  • 627 Views
  • 5 replies
  • 4 helpfuls

Email Notification

I have created a table.table having a state field and assigned to fieldI am sending a notification to the assigned to person when the record was created initially state was in new state Task:add a button in the emailwhen the user click that button st...