Exam Rescheduling

MrigankaSeC · ‎10-20-2025

I've scheduled my current exam on 15th November 2025 on webessor, however, since the new platform for scheduling exams is coming up, I'm, unable to reschedule the exam to a future date, please assist on how the same is to be done .

Bhuvan · ‎10-20-2025

@MrigankaSeC

Since you have long enough time left for the exam, I would recommend to create a support case with Now Learning Help Center from below link and request guidance from ServiceNow team

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

View solution in original post

Trupti94 · ‎10-20-2025

There is KB article published, which contains all FQA's related to this transition

Please go through below link-

Transitioning from Webassessor to Pearson VUE FAQ

SupriyaWaghmode · ‎10-20-2025

Hello @MrigankaSeC ,

There is transition scheduled for web assessor so after Monday, November 17, 2025. , you can able register new exam.
Please check the following link for your information https://learning.servicenow.com/lxp/en/credentials/transitioning-from-webassessor-to-pearson-vue-faq...

Please mark "Accepted as solution" if resolves your question & mark "Helpful" to understand the issue.

Thanks & Regards ,

Supriya Waghmode |ServiceNow Consultant

www.linkedin.com/in/supriya-waghmode

martiniozev · 2 weeks ago

**EDITED**

The solution provided at the top of the page worked - going to ServiceNow University and under "my exams" you can find the exam.
*****
The same question applys to Pearson Vue.
Can't reschedule exam on the Pearson Vue's site, can't find anything on ServiceNow University related to the exam at all.

Any idea is there something other than calling Pearson Vue on the phone?

MrigankaSeC · ‎10-20-2025

So, If i don't appear for the exam scheduled on 15th November, will the exam voucher not still remain , or will it be flushed?