Exam Security Review Delayed 23 Days - Need Escalation Help

[Karthikeyans]

<p Hello Community Managers,

My exam was abruptly terminated mid-session by an OnVUE proctor 23 days ago. I strictly dispute the claim of a policy violation. My exam registered a "PASS" before the termination happened.

I have opened a support case through Now Learning, but I have received zero human responses despite following up. My account is completely stuck. Could a community manager please internally flag this case for the Credential Security Team?

• Now Learning Case Number: CS0625081
• Exam Date:22-06-2026

Thank you for your support. /p>

[Dr Atul G- LNG]

Hi @Karthikeyans 

As community members, we are unable to help with this. Since you have already logged a case, you will need to wait for the support team to review and respond. Thanks for your patience.

[Karthikeyans]

Is there any way to speed up because it is already 23 days. how long it will take them to response?.

[Dr Atul G- LNG]

You might not receive a direct reply here. Sharing a relevant Knowledge Base (KB) article for your reference, which may help you with this issue.

No way to speed up.

https://learning.servicenow.com/lxp/en/credentials/servicenow-security-invalidation-process?id=kb_ar...

[Tanushree Maiti]

Hi @Karthikeyans 

No one in this community can help you with this issue. Only the Now Learning Case Support team and Pearson Support can assist.

Please wait for their response.

Meanwhile you can go through this KB - In which scenarios,  a cohort exam can be terminated / revoked.

KB0011062 ServiceNow Security Certification Invalidation Process