Hi everyone 👋,
I encountered a common issue while working with a custom table in ServiceNow where I needed to create multiple views — in my case, one of them was named CAT. To simplify navigation, I added shortcuts for each view in the Application Navigator.
However, I noticed that clicking a shortcut sometimes loads the last-used view instead of the intended one. This happens because ServiceNow remembers the last view used for that table.
✅ Solution: Force the Correct View
To ensure the correct view (CAT) always loads:
- Go to the module configuration for the shortcut.
- Under the "Link Type" tab, choose:
- Link type: URL (from Arguments)
- In the Arguments field, use:
- sysparm_view=CAT specifies the view.
- sysparm_view_forced=true ensures ServiceNow forces this view to load, overriding the last-used one.
🛡️ Make Sure a View Rule Is Created
To ensure the CAT view is only shown under the right conditions, make sure a View Rule is created for your custom table.
📌 Note: If you're filtering records using a specific field like case_type, make sure the sys_id used in the query is correct.
Once the rule is in place, forcing the view using &sysparm_view_forced=true will work as expected and consistently load the correct layout.
This ensures the view is contextually relevant and doesn't appear where it shouldn't.
Note: The image used is for educational purposes only.
Let me know if you’ve tried something similar or have other tips to share 😊
