Forms task in Simulator - Welcome to ServiceNow (Course) Forms Task (Content)

[jchapman2024]

Welcome to ServiceNow (Course)  Forms Task (Content) 

I've tried completing the task to create an incident as the Platform User and as System Admin. 

The instructions do not provide a caller name, which is required field. It seems as though the validation is counting that against me, as all of the fields are complete and I made a favorite and customized it. 

When I try to save it without a caller name, it errors out as it should that the caller field is a required field. 

I don't know what to do to get around this.

Task Result: Failed

Validate Task

Did you create the Problem with the given values?
Did you create a favorite for the Problem record?

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Task Description: Submit a Problem about the network server going down multiple times a week. 

Task Instructions:

1.	Navigate to All > Problem > Create New.
2.	Fill out the form: Category: Network Service: IT Services Impact: 2 - Medium Urgency: 2 - Medium Assignment group: Network Problem statement: Unable to connect to network server. Description: The department network server seems to be going down multiple times a week and I currently can't connect to it. We would like a more permanent solution. Notice when you set the value of Urgency to Medium, the Priority automatically changes to “3-Moderate”.
3.	Select the Form Context Menu to Save the record.
4.	Select the Form Context Menu and select Create Favorite.
5.	Select More to choose any icon and any color.
6.	Select Save edits.
7.	Select Go to Activity Stream to navigate to the section of the form where you can keep track of any Work Notes on the problem.

[Dr Atul G- LNG · Accepted solution]

Hi @jchapman2024 

The screenshot said, that you are creating an Incident but instructions said you need to create a problem record. Please create a problem record with platform user with given values and then save and create favorite as well. 

[Dr Atul G- LNG · Accepted solution]

Hi @jchapman2024 

The screenshot said, that you are creating an Incident but instructions said you need to create a problem record. Please create a problem record with platform user with given values and then save and create favorite as well. 

[SravyaSreeA]

sir i did the same but even though it is saying task failed
even after trying many times and clicking in validate button it is saying task failed

[jchapman2024]

I'm already a user and our instance does not have problem records installed. 

Thank you for pointing out the obvious. 

[Dr Atul G- LNG]

Hi @jchapman2024 

I cant believe this, if you have Lab instance it must have few OOTB modules - INC/ change/ prb

Please check once again, it must be there. If not , release this Lab instance and get a new one but you may loose all you progress.

Hope you login as Admin only.