Hi, I have to store some content in Resolution notes field in RITM. And need to format the content by adding some break since the copying and pasting the content in that field will be automatic by business rule. Do you know what to write in code t...
Hi,I am facing issue with the link in the notification which ideally has to redirect to the corresponding incident if the user is already logged in.In our case when I click on the link it is taking to the login page. after giving credentials it's red...
I need to find a way to attach a file to a template so I can schedule some jobs for our service desk daily checks and whilst I can attach the file to the template the scheduled job that subsequently gets generated does not have the attachment. Any id...
Hi, I have an issue while converting a .txt file to .zip file through script. Actual, requirement is "whenever .txt file is attached to a ticket, we need to convert that .txt file to .zip file."For that , i have created a on BR on sys_attachment tab...
Hi All, I have query regarding Knowledge Management. I have some knowledge articles. In those article, I directly enter one hyper link in textarea. If we click in view article and click the link it will open in new window.My requirement is not for o...
Does any one have idea of how to pass value from one dynamic content block to another dynamic content block so that we can make use of that parameter value to perform any kind of action with that parameter value?
Hello implement community, A new server request has been implemented in the Service Catalog.To get new server requests out of the emails and hallway conversationsthe Service Catalog item was kept simple so it could be implemented immediately. Right ...
How to display a pop up message through a business rule??
Hi,we are using a mail script notification to send date time field values like 'Date Opened' & task SLA - Planned End Date time.Date opened field is showing proper time of ticket creation in PDT time zone as default.when it comes to Planned End Time ...
Hi,Please let me know of authorized Training center in chennai tamil nadu for Service Now Certification. I found the below urlspectramind.wikidot.com/servicenow. Is that authorized training provider. Please let me know.ThanksS.Vinoth
Hi,i recently started working on ServiceNow and a new to it. Can somebody please provide me few links to ServiceNow training videos / ppts apart from the link below since i already gone through that:http://community.servicenow.com/learning-centerDo i...
Hi Community, this is first of many posts, I expect!I am currently working my way through a Service-now implementation and we plan to go live in 6 weeks.I have to start getting all the users trained and ready for this new solution, I would like to se...
Hi,What is the significance of specifying a negative order on UI action?Please see the attachment for details.Thanks
Is there any documentation available for conducting user acceptance testing around Incident Management (actual use case scenarios)? I looked on the wiki but did not find anything. I would think there would be a baseline we could use to start!Thank yo...
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