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06-16-2024 05:42 AM
Welcome to ServiceNow (Course) Forms Task (Content)
I've tried completing the task to create an incident as the Platform User and as System Admin.
The instructions do not provide a caller name, which is required field. It seems as though the validation is counting that against me, as all of the fields are complete and I made a favorite and customized it.
When I try to save it without a caller name, it errors out as it should that the caller field is a required field.
I don't know what to do to get around this.
Task Result: Failed
Task Description: Submit a Problem about the network server going down multiple times a week.
Task Instructions:
1. | Navigate to All > Problem > Create New. |
2. | Fill out the form:
Notice when you set the value of Urgency to Medium, the Priority automatically changes to “3-Moderate”.
|
3. | Select the Form Context Menu to Save the record. |
4. | Select the Form Context Menu and select Create Favorite. |
5. | Select More to choose any icon and any color. |
6. | Select Save edits. |
7. | Select Go to Activity Stream to navigate to the section of the form where you can keep track of any Work Notes on the problem. |
Solved! Go to Solution.
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06-16-2024 11:01 PM
The screenshot said, that you are creating an Incident but instructions said you need to create a problem record. Please create a problem record with platform user with given values and then save and create favorite as well.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-19-2024 08:43 AM
So now .. is all clear or still have some open questions? Happy to help.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-19-2024 08:37 AM
The Lab does have the Problem category.
My real-world work does not. I just pursued the option I was accustomed to using.
Thanks for your help!
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06-19-2024 08:43 AM
So now .. is all clear or still have some open questions? Happy to help.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-19-2024 10:13 AM
The course allowed me to validate the exercise. Thanks so much.
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06-19-2024 12:28 PM
Wow.. Great news.. Finally able to move forward.. Good Luck mate.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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10-08-2024 05:05 PM
Followed the same instructions in the 'form task', but validation failed.
Tried multiple times, same result.
Later terminated the instance and started a new, assigned platform user - followed the step again, worked for me.