Hi

[Madhan007]

I am new to SNOW. I am trying to auto populate the description field of an incident form with location of the logged in user using getReference method in onload client script and I cannot get it right.

function onLoad() {
//Type appropriate comment here, and begin script below
var user=g_form.getReference('caller_id',callBack);
function callBack(user){
g_form.setValue('description',user.email);
}
}

[Sonu Parab · Accepted solution]

Hi @Madhan007   Use below Scripts to fulfill your requirement.

Step 1] Create use below script in onLoad Client script.

function onLoad() {
    //Type appropriate comment here, and begin script below
    
    var caller = g_form.getValue('caller_id');
    var ga = new GlideAjax('global.AG_based_on_caller');   //here global.AG_based_on_caller Script Include Name
    ga.addParam('sysparm_name', 'getRecord');  // here getRecord  function in Script Include
    ga.addParam('sysparm_user', caller);
    ga.getXML(callback);

    function callback(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
          
            g_form.setValue('description', answer);
       
    }
}

Step 2] Create one Client Callable Script Inlcude.

var AG_based_on_caller = Class.create();
AG_based_on_caller.prototype = Object.extendsObject(AbstractAjaxProcessor, {


    getRecord: function() {

        var user_sys = this.getParameter('sysparm_user');
        gs.info("user_sys-" + user_sys);
        var user = new GlideRecord("sys_user");
        user.addQuery('sys_id', user_sys);
        user.query();
        if (user.next()) {
            var loc = user.location; //Location field on User table.
            return loc;
        }
    },
    type: 'AG_based_on_caller'
});

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
Thank You

[Sonu Parab]

Hi @Madhan007 
Just wanted to confirm where is your location field. On Users[sys_user]  table?

[Sonu Parab · Accepted solution]

Hi @Madhan007   Use below Scripts to fulfill your requirement.

Step 1] Create use below script in onLoad Client script.

function onLoad() {
    //Type appropriate comment here, and begin script below
    
    var caller = g_form.getValue('caller_id');
    var ga = new GlideAjax('global.AG_based_on_caller');   //here global.AG_based_on_caller Script Include Name
    ga.addParam('sysparm_name', 'getRecord');  // here getRecord  function in Script Include
    ga.addParam('sysparm_user', caller);
    ga.getXML(callback);

    function callback(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
          
            g_form.setValue('description', answer);
       
    }
}

Step 2] Create one Client Callable Script Inlcude.

var AG_based_on_caller = Class.create();
AG_based_on_caller.prototype = Object.extendsObject(AbstractAjaxProcessor, {


    getRecord: function() {

        var user_sys = this.getParameter('sysparm_user');
        gs.info("user_sys-" + user_sys);
        var user = new GlideRecord("sys_user");
        user.addQuery('sys_id', user_sys);
        user.query();
        if (user.next()) {
            var loc = user.location; //Location field on User table.
            return loc;
        }
    },
    type: 'AG_based_on_caller'
});

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
Thank You

[Community Alums · Accepted solution]

Hi @Madhan007 ,

To auto populate the  logged in user details:

Add in default value to that variables : javascript:gs.getUserID()//name of logged in user.

javascript:gs.getUser().getRecord().getValue('phone_number');//phone number

javascript:gs.getUser().getRecord().getValue('location');//location

AS shown in Screen shot: