How can I install a plugin onto my learning instance Agile Development 2.0 Simulator Micro Certific

[ELMAHDI]

In Agile Development 2.0 Simulator Micro Certification  (Course), there's a lab to be validated about Verify Necessary Plugins Are Active  they ask you to verify is installed, if not you need to install from the service now store

-   Performance Analytics Content Pack for Agile 2.0 (Store application) 

I am trying to install a plugin. I am asked to login for MFA and I am receiving a message that I cannot "login" with my current login and password.

Any solution?

[Dr Atul G- LNG]

Hi @ELMAHDI 

When we get the lab instance , the plugins are pre loaded, and as per screen it , it did not ask to install, it say verify plugins installed.

I did another micro 2 days and same institution was there, I just logged in and verified these the plugins. 

[ELMAHDI]

But in my situation I had this problem even though it's supposed to be loaded . Here's a screenshot when I tried to search for it.

[Dr Atul G- LNG]

Hi @ELMAHDI 

Opps.. 

1. Try to impersonate as Paul , mentioned in error screenshot

2. If still not able to see, try to release this instance and take a new one

else

3. Log a Now learning case and need to wait.

Also, for time begin skip this step and move forward, I know this plugin required in further labs but instead of waiting lets move.

[JasonE]

I'm having the same problem. Very frustrating.