How can I transfer my ServiceNow University account and certifications from my university email to m

[brayalac]

Hello,

My ServiceNow University account is currently registered with my university email address. After graduation, I will lose access to this email.

I would like to retain my ServiceNow University account, learning history, certifications, badges, and exam records.

Could someone please advise:

1. Is it possible to change the registered email from my university email to my personal email?

2. Will my certifications and exam history remain associated with my account after the email change?

3. Is there a recommended process to complete this before I lose access to my university email?

Thank you.

[Dr Atul G- LNG]

Hi @brayalac 

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.

2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.

If you've created a new ServiceNow ID, click Merge Old ID.

If you have not created a new ServiceNow ID, click Update ID

5. Carefully review the considerations provided.

(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)

6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.

(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.

Please note:

Save your request ID for any support or troubleshooting you may need during the process.

The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.

Once the process is finalized, you'll receive a confirmation email.

KB Article:

https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/change-m...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/account-...

[Aditya_hublikar]

Hello @brayalac ,

You can refer this threads it will help you to transfer email account :

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/change-m...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/account-...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/change-e...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Tanushree Maiti]

Hi @brayalac 

Refer: KB0010208 Merging my email (accounts),transfer certifications, badges to new email 

KB0012564 Updating (changing) and merging my email IDs FAQ 

Note: Earlier Now learning support used to help to merge the account but now a days they are sharing this KB to do it on your own ( 5days back one of my team member did it) .  

Instructions

Merging your ServiceNow IDs

1. Log into ServiceNow University with your current email address. For assistance, refer to Sign In (Log In) to ServiceNow University.
2. Select My profile and settings under your profile icon. Your profile icon is located in the top right of the screen with your first name initial. Your personal profile screen displays.
   
   Refer to the image below for location of the Update My Profile link.
   NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
   
   
   
3. On your Profile tab, select ServiceNow ID & Contacts.
4. Select Merge my old ID link. The Merge IDs panel displays, indicating currently logged in as, and additional information. This is a 3-step process that includes: Enter email, Verification, and Submit.
   
   Refer to the image below for location of ServiceNow ID & Contacts and Merge Old ID.
   NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
   
   
   
5. Review the considerations listed carefully. Select either Yes to continue with request submission or No to continue later.
   NOTE: With this update, you will retain all personal data. Any associated company data will not transfer.
   
   Refer to the image below for the layout of the considerations before proceeding with Merging your ID.
   NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
   
   
   
6. Enter the new email address you want to use in the Enter alternate ServiceNow ID field. The Next button is now selectable.
   NOTE: Moving forward, you will use this new email address to log in to ServiceNow sites.
7. Select the Next button. The verification screen displays.
   
   Refer to the image below for the layout of the entering your alternate ServiceNow ID.
   NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
   
   
   
8. Enter the verification code sent to your email used as your alternate ServiceNow ID. The Verify button is now selectable.
   NOTE: If you are unable to access your email, please select the Show other verification options link. Then, enter the password associated with your previous account. Once this step is completed, you will see the available verification options listed. Please select the appropriate option from the dropdown menu. For detailed instructions, refer to Using other verification options during the account (email) merge process.. 
9. Select the Verify button. After your new email is verified, the Email OTP verified screen displays.
   
   Refer to the image below for the layout of the Verification screen.
   NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
   
   
   
10. Select Next to verify the ID of any related dependencies. This step helps confirm that the email address you provided is yours. After verification is complete, Email verified screen displays.
    
    Refer to the image below for the verify ID of any related dependencies and Email verified layout.
    NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
    
    
    
11. Select Next. Review details of your merge request page displays.
12. Add a checkmark in the I confirm that I have read the details above and authorize the merge request of my ServiceNow IDs checkbox. The Submit button is now selectable.
13. Select the Submit button. Your merge old ID request is submitted. 
    NOTE: Save the request ID for any support or troubleshooting you may need with your request. 
14. Select Done. 
    
    Refer to the example image below of the Review the details of your merge request layout.
    NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.
    

What to Expect Next

• Sign-Out Process: You will be signed out of your My ServiceNow profile to process the requested change.
• Temporary Suspension: Both ServiceNow IDs will be temporarily suspended as part of the merging process.
  • This suspension applies to all applications.
  • During this period, you will not be able to login to any ServiceNow applications.
• Standard Procedure: This action is a standard procedure to ensure a smooth transition of your accounts.
• Processing Time: The merge ID request process may take up to 48 hours to complete.
• Confirmation: Once the update is finalized, you will receive a confirmation email.

Refer to the example image of Merge ID request confirmation email.
NOTE: Select the image below to enlarge it. Select the X to collapse/shrink the image.

Additional Information

If this message displays: We have detected an issue with our email update request. A representative will get in touch with you by email to provide a resolution.

• No action is required - Wait 24 hours. You will receive a disclaimer email to which you can reply with your consent. The account management team proceeds with the Merge ID process after they receive your consent in reply to the disclaimer email.