How Can I Transition into a ServiceNow Role?

[schetry]

Hey everyone,

I’m currently working as a Service Desk Engineer with 3+ years of experience and have earned both CSA and CAD certifications in ServiceNow. Despite applying for ServiceNow Developer/Admin roles, I haven’t been getting responses.

For those who successfully transitioned into a ServiceNow role, what strategies worked for you? Also, what do recruiters typically look for in candidates for these roles?

Any guidance would be greatly appreciated. Thanks in advance!

[Dr Atul G- LNG · Accepted solution]

Hi @schetry 

As a ServiceNow Trainer, I’d like to share my perspective on this. Earning certifications doesn’t automatically guarantee a job—experience and hands-on skills are what truly matter.

Trust me, having just the CSA and CAD certifications won't be enough unless you focus on building your network and portfolio. When you mention CAD, I’m not sure if you have a solid foundation in scripting. If not, make sure to prioritize that—it's essential. Also, start connecting with people on LinkedIn.

In addition to CSA and CAD, it’s important to learn more modules. The market is evolving, and there's a growing need for professionals who are skilled in at least 2-3 modules. So, start now! Choose one—ITSM, GRC, SecOps, or HRSD—and begin developing your expertise.

[Martin Friedel]

Hello, 

I would recommend to develop some project/application of your interest on your PDI instance so you can demonstrate your skills and understanding of the platform during interview for a developer position. It also shows your engagement and effort you have made.

Good luck. 

Martin

[Dr Atul G- LNG · Accepted solution]

Hi @schetry 

As a ServiceNow Trainer, I’d like to share my perspective on this. Earning certifications doesn’t automatically guarantee a job—experience and hands-on skills are what truly matter.

Trust me, having just the CSA and CAD certifications won't be enough unless you focus on building your network and portfolio. When you mention CAD, I’m not sure if you have a solid foundation in scripting. If not, make sure to prioritize that—it's essential. Also, start connecting with people on LinkedIn.

In addition to CSA and CAD, it’s important to learn more modules. The market is evolving, and there's a growing need for professionals who are skilled in at least 2-3 modules. So, start now! Choose one—ITSM, GRC, SecOps, or HRSD—and begin developing your expertise.

[Surya247 · Accepted solution]

To get succesful in interviews, you need to practice more on your personal instance the more you practice the higher are the changes of getting succesful and you should focus on the following key areas:

1. Introduction to ServiceNow

• Overview of ServiceNow Platform
• Navigation and UI Basics
• Lists, Forms, and Filters

1. User Interface & Customization

• UI Policies & UI Actions
• Dictionary & Fields
• Application and Module Creation

1. Self-Service & Knowledge Management

• Service Catalog
• Knowledge Base
• Virtual Agent (Basics)

1. Database and Data Management

• Tables & Relationships
• Data Schema Model
• Import Sets & Transform Maps

1. Security & Access Control

• User Roles and Groups
• Access Control Rules (ACLs)
• Data Policies

1. ITSM Processes

• Incident, Problem, Change, and Request Management
• CMDB (Configuration Management Database)

1. Automation & Scripting

• Business Rules
• Client Scripts
• Workflow & Flow Designer

1. Notifications & Reporting

• Email Notifications
• Dashboards & Reports

1. Instance Management & Maintenance

• Upgrades & Patching
• Performance Optimization
• ServiceNow Best Practices

1. Inerview Preparation & Practice

• Sample Interview Questions & Mock Exams
• Hands-on Practice in a Personal Developer Instance