how do i get my servicenow certificates from company mail id to personal mail id

[swapnali ombale]

 as I am leaving my current company my official email address is being deactivated, and I am at risk of missing important updates and notifications related to my ServiceNow certification.

I would greatly appreciate any assistance or guidance from the community on resolving this issue promptly.

[Brian Lancaster]

I'm note 100% sure but if you login to Now Learning and click on your name and choose my profile. It looks like you can update your ServiceNow ID.

[AndersBGS]

Hi @swapnali ombale ,

please see this post: https://www.servicenow.com/community/developer-forum/transfer-of-certificates-to-personal-now-learni...

[Robert H]

Hello @swapnali ombale ,

Yes, you can use the "Update ID" link in your ServiceNow profile to update the email address associated with the account. Your Now Learning progress and achievements and Community stats will be moved, but you will no longer be able to access your' company's learning credits and lose access to Now Support.

Regards,

Robert

[Dr Atul G- LNG]

Hi @swapnali ombale 

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...