How long does it take for a case in NowLearning to get resolved?

[tj26]

Hi All,

I ran into an issue with a pre-requisite when taking a ServiceNow exam and was told by a WebAssessor moderator to log a case with certification@servicenow.com. I managed to create a case through NowLearning but I haven't got a reply and it has been almost 1 week.

My exam voucher is no longer listed in my WebAssessor account and I am looking to get my certification sooner rather than later.

Could anyone kindly let me know if there are any alternative ways to get my issue resolved?

Thanks

Tom

[Martin Ivanov]

Depends on the priorty and the number of cases. There is no SLAs 🙂

Please mark Correct and Helpful if my answer helps you resolve your issue. Thanks!
Martin Ivanov
Community Rising Star 2022

[Mohith Devatte]

Hello,

There are no specific SLA's but mostly it depends on the priority of the case.

Please follow up on the case summary page by updating the ticket that you created

Please accept the solution if it is helpful to you

[Martin Ivanov]

Hi. If my answer has helped you resolve your issue, Please mark Correct and Helpful. This way, other users may also benefit from the thread. Thanks!
Martin Ivanov
Community Rising Star 2022