Human Resources Service Delivery (HRSD) Implementation On Demand Lab Participation Guide

[Ofuoma]

I am currently taking the Human Resources Service Delivery (HRSD) Implementation On Demand course in now learning and I realized there isn't a redemption code available to claim the eBook to get the labs done. I was wondering if anyone has come across this. I have created a support case but there has been no response to that from now-learning. any info on how to proceed would be appreciated.

Thanks

[Boris12 · Accepted solution]

Not all courses come with eBooks. The support would be best able to advise you on that but I am fairly certain that the Human Resources Service Delivery (HRSD) Implementation On Demand just doesn't come with an eBook although it does come with a voucher for CIS-HR upon successful completion. The eBook for the HR Implementation would come with one of the instructor-led classes (Fundamentals or Implementation). If you have opened a support case - you have done all there is to do. And don't get discouraged if the course doesn't come with an eBook - that usually just means the information contained within the course and the shared resources is complete, factual and structured in a way as to guide the learner through all of the necessary topics.

[Mark121]

While it's true there isn't always an eBook, there is an eBook with this course. Every lab section in the HRSD Implementation OnDemand course advises the participant to check the eBook for the lab steps. The course introduction details how albeit it doesn't work. 

I'm in the same situation. I logged a ticket as the eBook tab isn't visible. I logged a second ticket a week later as I had no response. The eBooks tab is now visible. Albeit, the redemption code for the Evantage eBook that's supposed to be on the tab isn't. 

I believe this is one of the new OnDemand courses and its technical implementation is flawed. It's going to mean logging tickets through Help > Create Support Case in Now Learning until it's fixed fully. Response times are slow. 

[Ofuoma]

Hi Mark,

I did get an email from Now Learning containing the redemption code 3 days ago (27th June), that's two weeks after my initial course registration. My support case state is still New so that has not been touched or looked at. hopefully yours is sent out soon. 

[Rahman4]

I don't even see that course there anymore. I know it was there a week ago and now I wanted to start on it but I can't find it. Is this removed? or does anyone have the link for the course please?

many thanks