I am unable to login to Now Learning
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02-25-2020 05:33 AM
I understand that everyone should be able to login to Now Learning - when I login I get an error message "user not recognised" How do I fix this error? I have tried resetting the password.
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02-25-2020 05:45 AM
Hi,
I think the username that you are using to login is not correct. Could you check by logging into your developer instance and see if you are able to login with the same username.
Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.
Regards,
Asif
2020 ServiceNow Community MVP
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02-25-2020 05:58 AM
Hi Asif,
Thanks for your reply.
Yes I am using the same login that I use to get access to the developer part of the site.
Kind Regards
Sarah
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02-25-2020 06:26 AM
Hi,
Okay. so were you able to login to developer.servicenow.com. If yes, try logging in there first and then access nowlearning site and see if it still asks for login. Technically it shall not ask for login, as there is sso and it shall redirect you to now learning website with logged in.
Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.
Regards,
Asif
2020 ServiceNow Community MVP
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06-24-2020 08:57 PM
I'm experiencing the exact same issue. I'm getting the following errors: "Unique key violation detected by database" & "User not found"
