PDI issue

[fatiha12]

Hello everyone,

I’m currently facing an issue with Personal Developer Instances (PDI) on Now Learning.
I no longer have the button to request or renew a PDI in order to continue my courses.

It appears that I have used all available renewal/extension options, and this issue is the same across all my courses. I’m unable to create an instance, even though an active PDI is required to complete the labs.

Could you please advise what the recommended procedure is in this situation?

Thank you very much in advance for your support.

Best regards,

[fknell]

Hi @fatiha12,

Looks like you’re hitting the PDI renewal policy limit for Now Learning courses (typically 7-8 requests + 3-4 extensions per course).

Submitting a Now Learning Support Case is likely to resolve this issue. 

Normally, there should be an option to terminate instances as well.

Hope this helps!

[Dr Atul G- LNG]

Hi @fatiha12 

First, this is not a PDI—these are lab instances. Based on the screenshot, there is currently no instance available for you in this course, so technically no one can help directly in this case. However, I will still check with the Now Learning Help Center and log a case to see if the team can provide some guidance for you

[fatiha12]

@Dr Atul G- LNG

Thank you, sir. I would appreciate it if you could help me

[Dr Atul G- LNG]

As I mentioned, no one can directly help in this case since these are lab instances fully managed by ServiceNow. I would recommend not unenrolling from the training but instead re-enrolling if needed. Additionally, please log a case with the Now Learning team and check if they can provide you with an extra instance to complete the training.