I cant link my webaccessor account to now learning account

[maheswaridukka]

When I try to create a web access or account, it shows that the email is already taken. I tried to log in, and it was successful. Now, I want to link my web accessor account with my learning account. I couldn't see the web accessor in my preferences. Can you please help me with this?

[YuvrajS90374537]

hey @maheswaridukka this will help you in linking up your account.
 https://learning.servicenow.com/lxp/en/credentials/link-your-webassessor-account-to-now-learning?id=...
Please mark it as helpful if it solved ypour problem.
Thanks.

[maheswaridukka]

Thanks for your reply. I also followed these steps previously. But I can't get a confirmation email from the web accessor account. I was checked in the spam folder, too. I want to access the voucher for my Certified System Administrator exam. And one more thing, I have used a personal email ID for both the service now and the web accessor. 

[Dr Atul G- LNG]

Hi @maheswaridukka 

About Email and Webassessor:

It doesn’t always matter if you don’t get an email from Webassessor. To verify that your link has been sent, please log in to Webassessor. If you can log in and are able to book the exam, then everything is set.

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Regarding Email Usage:

If you’re not working or are freelancing, you can use your personal email ID for learning purposes. But if you’re working with a partner/company, I recommend using your official email ID so you can get the voucher for free. Otherwise, you will need to pay for the voucher yourself.

[Dr Atul G- LNG]

Hi @maheswaridukka 

So, in short, you want to change the Webassessor email ID, right? If that’s the case, may I know which email ID you’re currently using with Webassessor — is it a personal or an old organizational one?

If it’s personal, I strongly recommend keeping it that way because the Now Learning and Webassessor email IDs are just linked and don’t serve any other role. If you change it again later, you’ll have to update the Webassessor email ID once more.

In my case, I have Now Learning linked to my official email, and Webassessor linked to my personal email.