Support Required for Incident List Customization Task
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‎06-11-2025 09:04 AM
Hi Team,
I'm trying to complete the View a list of incidents and personalize the list task, but it shows as failed even after following the steps.
I added the filters
State is not Closed
Assignment Group is not empty
Assigned To is not empty
I also clicked Run, but it still failed. The message says I need to
Show only active incidents
Sort Priority 1-Critical at the top
Use the List Editor to update the State for 10 Priority 1-Critical records
Can someone please help me understand what I'm missing?
Thanks,
Revanth
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‎06-11-2025 09:17 AM
Hi @vangarareva
What error are you getting? Please share a screenshot. Also, I hope you’re validating with the right impacted users.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-12-2025 12:33 AM
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‎06-12-2025 01:32 AM
Hi @vangarareva
Did you perform this activity by impersonating the platform user and trying it out? The screenshot shows nothing is wrong, so if it’s still taking time, leave this task and move forward. You need to complete 80% of the lab to get the voucher.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-11-2025 09:18 AM
Your final view on the instance should be as snapshot below
Check if you have updated the Priority field for all the Incidents there and order by Priority.
If my response proves useful, please indicate by selecting ‘Accept as Solution’ and ‘Helpful’. This action benefits both the community and me.