I failed my CSA exam (Vancouver)

[Mila Malinova]

Hi folks, 

I made a first attempt on passing the CSA, but unsuccessfully. Some of the questions were really easy, some them tricky. 

What I remember:

7 questions at least in terms of:

• UI policies 
• Business rules
• Which actions are executed on the server side, client side, or browser.  
• What is the system name for groups 
• About the visual representation of CIs & their relationship 
• 1 question in terms of wildcard 
• dependency view, automapping assist 
• few questions about ACLs: scenario based 
• Which of the following are by default enabled portals 
• When user x is logging to ServiceNow, he is able to see only service portal. There were 2 options to choose from. 
• A user is not able to view articles, and what role is needed for someone to contribute in the knowledge base ( can contribute, can create, sn_knowledge_something and yet again sn_knowledge_something)
• How to assign a task to yourself- 2 options available 
• What is keeping track on unsaved changes in the field within an incident form. ( list editor, or activity formatter & I don`t remember the last 2 options)

This is what I remember. 

Score:

Topic Level Scoring:

1 - Platform Overview and Navigation: 75%

2 - Instance Configuration: 57%

3 - Configuring Applications for Collaboration: 58%

4 - Self Service & Automation: 58%

5 - Database Management: 68%

6 - Data Migration and Integration: 88%

I will be happy for any advise to take it, because actually I have experience on the platform, I did all the labs myself, I went through the book twice, but it seems still some content areas are not quite clear. However, I am sure, I will pass it next time. 

P.S, What I see as a mistake, is that I changed some of my answers at the last moment, and it might be that this overthinking made me a bad favor. 🙂 

I wish you all the very best luck & don`t give up!

Cheers, M. 

[Dr Atul G- LNG · Accepted solution]

Hi @Mila Malinova 

Thanks for sharing and now its time to reanalysis, where we went wrong. I failed 3 times in CIS SIR exam and i found that I did not read the book and not performed the labs correctly or just did time pass. Here is learning , read the ebook again, go chapter by chapter dont spend whole day on book, do labs. and see observe all small changes / work you are doing. 

[Mila Malinova]

Thanks a lot, Atul! 🙂 

[Harish KM]

Hi @Mila Malinova no worries you can still take the next attempt and clear the exam🙂

Just a advise don't confuse yourself over the answers and stress yourself, analyse the answer and chose the correct one.

The below link might b helpful

https://www.servicenow.com/community/training-and-certifications/just-passed-my-csa-certification-ex...

[Mila Malinova]

Thank you, dear. Let`s hope for the best. I will revise the provided link.