I have 2 Webassessor accounts one is with my personal email id and 2nd is with my official email id, Please suggest how can we merge 2 accounts and have only one with my personal email id

[Community Alums]

Hi,

I have 2 Webassessor accounts with my personal and official email id and I have CSA certification in my personal email id and I have scheduled an exam for CIS-ITSM in my official account. Now I want to merge the 2 accounts and have only one with my personal email id, can we transfer CIS-ITSM certification to my personal email id. Can anyone please suggest?

[Mark Roethof]

Hi there,

You can't change this yourself as far as I know. You could create a Now Learning case for this to get help from a ServiceNow employee.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Hitoshi Ozawa]

Need to contact ServiceNow to merge accounts.

Need assistance?

Get instant help or open support ticket!

• For Now Learning application issues at nowlearning@service-now.com

[Avishi Rai]

Hi Maradani,

Did you get any response from now Learning? Is it possible to transfer the certificate ?? 

Thanks,

Avishi

[Kalik2]

Yes, it is doable. I have done it multiple times.