I've paid for the Certified System Administrator Vouchers i.e 300 USD

[Sandysingh]

After making the payment, I was supposed to receive an email within 10 minutes, but it's now been over an hour, and I still haven't received it. Without the voucher code, I'm unable to book the CSA exam.

Has anyone else experienced this issue? What solutions are available?

[Dr Atul G- LNG · Accepted solution]

Hi @Sandysingh 

Go to your now learning profile

Left side - You will see - Voucher 

Please check there.

if it is still not there , log a Now Learning case asap with all details.

[Anurag Tripathi]

Hi,

There is an ongoing issue with vouchers, that is probably the cause. 

See this for more info: https://nowlearning.servicenow.com/lxp/en/credentials/certification-voucher-issue-exam-error?id=kb_a...

[Sandysingh]

I don't think so KB belongs to maintenance period issues only ..let me check the solution AG posted .Thanks  

[Pooja_29]

Hi @Sandysingh 
Did you find any solution?  I am facing the same problem.

[Sandysingh]

@Pooja_29  I raised an Ticket for the same but before their solution next day I got my voucher email automatically so would recommend you to wait for an day else raise ticket for the same 

[somya-gupta25]

Go to Now learning platform and check if you complete all pre-requisite for CSA , then you can check voucher in servicenow learning platform voucher section.