Import of Word Documents to ServiceNow Knowledge base

welterp · ‎02-10-2014

I am trying to import Word Documents to ServiceNow Knowledge Articles with out losing any images. I have tried using the Word Cleaner and SED installs without any success. Is there any fix that works?

conmic · ‎09-09-2014

IMPORTANT UPDATE - 03/03/2016:

I updated the entire script as I ran into some errors. And now it can also be used with journal fields!

See my reply: Re: Import of Word Documents to ServiceNow Knowledge base

You can also read more about it here: Create Knowledge Base Article (HTML field) or Comments (Journal field) from Email

you corrected the thrown exception errors on 4 of the lines in the script.

example on your line 18 with the part:

while(match == regex.exec(searchBody)){

the actual script is

while(match = regex.exec(searchBody)){

I know it throws an errors, but that's somehow required for the script to work. Because later you're going to use the value in the variable 'match' that has been set in line 18... If somebody has any idea how to formulate this correctly, you're welcome to help out.

Here is the full script that I use:

var gdt = new GlideDate();

gdt.addDays(2);

//current.valid_to = gdt;

var desc = email.subject;

desc = desc.replace("Knowledge:","");

current.short_description = desc.trim();

current.workflow_state = "draft";

current.topic = "General";

//current.category = "";

current.roles = "knowledge";



//Find and replace the image tags with the proper source.

//Get the number of attachments so the loop can be exited

//so it will stop no mater what.

var currentCount = 0;

var newBody = email.body_html;

var searchBody = email.body_html.replace(/\n/g, " ");



var regex = /<img(.*?)>/ig;

var match;

var match2;

while(match = regex.exec(searchBody)){

   //Add a style float tag next to the align tag.

   var alignText = match[0].replace(/align=['"]?left['"]?/gi, 'align="left" style="FLOAT: left"');

   alignText = alignText.replace(/align=['"]?right['"]?/gi, 'align="right" style="FLOAT: right"');

   searchBody = searchBody.replace(match[0], alignText);

   var regex2 = /src=("(.)*?"|'(.)*?'|(.)*?\s+$)?/ig;

   while(match2 = regex2.exec(alignText)){

   findAndReplaceImage(match2[1].replace(/\s+$/,"").replace(/"+/g,"").replace(/'+/g,""));

   }

   currentCount += 1;

   if(currentCount >= 100)

   break;

}

searchBody = searchBody.replace(/<o:p>(.*?)<\/o:p>/ig, "");

currentCount = 0;

var regex2 = /<!--\[if(.*?)<!\[endif\]-->/ig;

while(match = regex2.exec(searchBody)){

   searchBody = searchBody.replace(match[0], "");

   currentCount += 1;

   if(currentCount >= 100)

   break;

}

currentCount = 0;

var regex2 = /<!\[if !vml\]>(.*?)<!\[endif\]>/ig;

while(match = regex2.exec(searchBody)){

   searchBody = searchBody.replace(match[0], match[1]);

   currentCount += 1;

   if(currentCount >= 100)

   break;

}



//gs.log("Create Morning Post: " + searchBody);



current.text = searchBody;



current.insert();



event.state="stop_processing";



function getEmailSYSID(emailuid) {

   var em = new GlideRecord('sys_email');

   em.addQuery('uid', emailuid);

   em.query();

   while(em.next()) {

   //we execute the return only within a certain time difference between the creation of the attachment and now (in seconds)

   var dif = gs.dateDiff(em.sys_created_on, gs.nowNoTZ(), true);

   //gs.log("difference: " + dif + "eid: " + em.sys_id + " uid: " + em.uid); //debug

   if(dif < 300 && dif > -300){

   //gs.log('passed dif if: ' + em.sys_id + " uid: " + em.uid); //debug

   return em.sys_id;

   }

   }

   return "";

}




function findAndReplaceImage(imageText){

   var img = imageText;

   var imgName = img.substring(4, img.search(/@/i));

   var imgCode = "sys_attachment.do?sys_id=";

   //Get the sys_id of the attachment

   var gr = new GlideRecord("sys_attachment");

   gr.addQuery("file_name", imgName);

   gr.addQuery("table_sys_id", getEmailSYSID(email.uid));

   gr.query();

   if (gr.next()) {

   imgCode += gr.sys_id;

   }

   searchBody = searchBody.replace(img, imgCode);

}

View solution in original post

DrewW · ‎11-03-2015

We had that same delay with email also. I think we fixed it with an index after support looked at what query was causing the delay.

samwallace881 · ‎11-03-2015

When I send the email to the dev, it IS supposed to go into the inbox, then is it supposed to automatically process itself , make a kb article, THEN move into the received folder? Or do I have to physically make the status processed?

DrewW · ‎11-03-2015

It should do it all on its own. Just remember its on a scheduled job that runs every 30 seconds I think it is so it will not happen right away.

samwallace881 · ‎11-03-2015

It still has not run on its own.

This is my code--

var gdt = new GlideDate();

gdt.addDays(2);

//current.valid_to = gdt;

var desc = email.subject;

desc = desc.replace("Knowledge:","");

current.short_description = desc.trim();

current.workflow_state = "draft";

current.state = "Processed";

current.topic = "General";

//current.category = "";

current.roles = "knowledge";

//this is where i added the knowledge base name---because you said it is required with Fuji

current.kb_knowledge_base = "HR";

//Find and replace the image tags with the proper source.

//Get the number of attachments so the loop can be exited

//so it will stop no matter what.

var currentCount = 0;

var newBody = email.body_html;

var emailuid = email.uid;

var searchBody = email.body_html.replace(/\n/g, " ");

var regex = /<img(.*?)>/ig;

var match;

var match2;

while(match = regex.exec(searchBody)){

//Add a style float tag next to the align tag.

var alignText = match[0].replace(/align=['"]?left['"]?/gi, 'align="left" style="FLOAT: left"');

alignText = alignText.replace(/align=['"]?right['"]?/gi, 'align="right" style="FLOAT: right"');

searchBody = searchBody.replace(match[0], alignText);

var regex2 = /src=("(.)*?"|'(.)*?'|(.)*?\s+$)?/ig;

/* while(match2 = regex2.exec(alignText)){

findAndReplaceImage(match2[1].replace(/\s+$/,"").replace(/"+/g,"").replace(/'+/g,""));

} */

currentCount += 1;

if(currentCount >= 100)

break;

}

searchBody = searchBody.replace(/<o:p>(.*?)<\/o:p>/ig, "");

currentCount = 0;

var regex2 = //ig;

while(match = regex2.exec(searchBody)){

searchBody = searchBody.replace(match[0], "");

currentCount += 1;

if(currentCount >= 100)

break;

}

currentCount = 0;

var regex2 = /<!\[if !vml\]>(.*?)<!\[endif\]>/ig;

while(match = regex2.exec(searchBody)){

searchBody = searchBody.replace(match[0], match[1]);

currentCount += 1;

if(currentCount >= 100)

break;

}

searchBody = searchBody.replace(/<!\[if !supportLists\]>/ig, "");

searchBody = searchBody.replace(/<!\[endif\]>/ig, "");

//gs.log("Create Morning Post: " + searchBody);

current.text = searchBody;

current.insert();

event.state="stop_processing";

DrewW · ‎11-03-2015

kb_knowledge_base is a reference field.