IT Service Management (ITSM) Fundamentals On Demand

[pauloconsta]

Hello community, I finished the IT Service Management (ITSM) Fundamentals On Demand but the module is not complete. Isn't 95% enough? Thank you.

[Nikhil Bajaj9 · Accepted solution]

Hi @pauloconsta ,

80 % is enough to successfully complete but better to complete it 100%, not only it to be marked completed but for your own understanding and experience as well.

If my answer helped you in anyways, please mark it solution accepted.

Regards,

Nikhil Bajaj

[GlideFather · Accepted solution]

Hi @pauloconsta 

• go section by section
  • ensure that all the lessons are marked ✅ and not "In progress":

• in the career journey, click on the "Resume" button for the ITSM Fundamentals and reload the page

• Ensure that you click on Complete button on the class (somewhere around the Validate task button),
  • if you didn't, please do so,
  • if you did, try any of the following steps:
• Try it several times, with clearing cache and using different browsers to unstuck it 😛 this sometimes happens but don't worry.
• If nothing helps, contact ServiceNow by the Help centre (top of the screen) and Create case.

Let me know how it goes

[Nikhil Bajaj9 · Accepted solution]

Hi @pauloconsta ,

80 % is enough to successfully complete but better to complete it 100%, not only it to be marked completed but for your own understanding and experience as well.

If my answer helped you in anyways, please mark it solution accepted.

Regards,

Nikhil Bajaj

[GlideFather · Accepted solution]

Hi @pauloconsta 

• go section by section
  • ensure that all the lessons are marked ✅ and not "In progress":

• in the career journey, click on the "Resume" button for the ITSM Fundamentals and reload the page

• Ensure that you click on Complete button on the class (somewhere around the Validate task button),
  • if you didn't, please do so,
  • if you did, try any of the following steps:
• Try it several times, with clearing cache and using different browsers to unstuck it 😛 this sometimes happens but don't worry.
• If nothing helps, contact ServiceNow by the Help centre (top of the screen) and Create case.

Let me know how it goes

[pauloconsta]

Obrigado pela ajuda

[GlideFather · Accepted solution]

bem que deu jeito! 🙌